Every effort is made to insure the durability and longevity of all our products but things do happy and we understand that. We will take every reasonable steps to insure your satisfaction.
Items Designed, Made and Sold by JER Custom Designs All carry a min of 30 day hassle free warranties. Warranties offered cover any defects of items under normal use condition. Warranty does not cover neglect, excessive abuse or improper installation or use.
JER Custom Designs does not warranty items from any Factory manufacture items unless expressly written. Any factory issues with Dmond, TREAL or others alike need to be directed to the manufacture for warranty coverages. Exceptions may be given in certain situations based on our ability’s to do so. We will do our best to assist customers with any warranty items from outside manufactures by providing contact information and help to advocate on your behalf.
General returns are not authorized but may be accepted in a case by case basis and may carry up to a 15% restocking fee and does not include any associated shipping charges.